Terms of Service

1. Acceptance of these Terms

These Terms of Service (the “Terms”) govern access to and use of pantherSIS, including the pantherSIS web application, its AI assistant, its public forms and portals, its integrations, and this website (together, the “Service”), provided by OASIS Technologies (“OASIS,” “we,” “us,” or “our”).

By accessing or using the Service you agree to these Terms. If you use the Service on behalf of a school, college, university or other organization, you represent that you have authority to bind that organization, and “you” refers to that organization as well as to you.

If your institution has signed a separate subscription agreement, order form, or data protection agreement with OASIS, that agreement controls wherever it conflicts with these Terms.

2. Definitions

• “Customer” means the institution that subscribes to the Service.
• “Authorized User” means an individual the Customer permits to use the Service, such as staff, faculty, students, applicants, parents, alumni or donors.
• “Customer Data” means all data and content submitted to the Service by or for the Customer or its Authorized Users, including student education records.
• “Output” means content generated by the Service’s AI features in response to a request.

3. The Service

pantherSIS is a cloud-hosted Student Information System offering modules for areas such as admissions, registrar, financial aid, student accounts and finance, human resources, career services, library, learning management and related functions. We may add, change or retire features over time. We will not materially reduce the core functionality of a paid subscription during its current term without notice to the Customer.

We use commercially reasonable efforts to keep the Service available, secure and backed up, but we do not guarantee uninterrupted or error-free operation. Scheduled maintenance and events outside our reasonable control may cause interruptions.

4. Accounts and access

• The Customer controls who receives an account and what each account may access, through the permission settings in the Service.
• You must provide accurate information, keep your sign-in credentials confidential, and not share accounts.
• You are responsible for activity that occurs under your account. Tell your institution’s administrator, and us, promptly if you suspect unauthorized access.
• We may require additional verification, such as a one-time code sent by email or text message, to protect sensitive actions.

5. Customer Data

The Customer owns its Customer Data. The Customer grants OASIS a limited license to host, process, transmit and display Customer Data only as needed to provide, secure, support and improve the Service for that Customer, and as the Customer directs.

For institutions subject to the U.S. Family Educational Rights and Privacy Act (FERPA), OASIS acts as a “school official” with a legitimate educational interest, under the Customer’s direct control with respect to the use and maintenance of education records. We use education records only to provide the Service and do not re-disclose them except as the Customer authorizes or the law requires.

The Customer is responsible for the accuracy and lawfulness of Customer Data, for having the notices and consents required to submit it, and for its own compliance with laws that apply to it, such as FERPA, Title IV program rules, and state privacy laws.

We do not sell Customer Data, and we do not use it to train AI models. How we handle personal information is described in our Privacy Statement.

When a subscription ends, the Customer may request an export of its Customer Data within 60 days, after which we may delete it from active systems in the ordinary course, subject to backup cycles and legal retention obligations.

6. AI features

The Service includes an AI assistant and other features that generate content, answer questions, draft documents and propose actions.

• Confirmation before action. The assistant is designed to take actions that change records only after an Authorized User reviews and confirms them. You are responsible for reviewing what you confirm.
• Output may be wrong. AI Output can be inaccurate, incomplete or out of date. Verify Output before relying on it, especially for academic standing, financial aid, compliance or other consequential decisions.
• Same permissions as you. The assistant can reach only the data and actions your account is already permitted to use in the module you are working in.
• Providers. AI features are powered in part by third-party model providers operating under commercial terms that do not permit them to train on your data.

As between you and OASIS, the Customer owns Output generated from its Customer Data.

7. Acceptable use

You agree not to, and not to allow anyone else to:

• access data or accounts you are not authorized to access, or try to get around security, permission or rate-limit controls;
• probe, scan or test the vulnerability of the Service without our prior written permission;
• upload malware, or interfere with or disrupt the Service or its infrastructure;
• use the Service to send spam or unlawful communications, or to harass, defame or discriminate against anyone;
• use the Service in violation of any law, including privacy, education, consumer-protection and export laws;
• copy, reverse engineer, resell or build a competing product from the Service, except as the law expressly permits; or
• use the AI features to produce unlawful content or to make fully automated decisions about individuals that the law requires a human to make.

8. Third-party services

The Service can connect to services the Customer chooses to enable, such as learning management systems, payment processors, messaging providers, and reporting clearinghouses. Your use of those services is governed by their own terms. OASIS is not responsible for third-party services, and enabling an integration authorizes us to exchange the relevant Customer Data with that service.

9. Beta features

pantherSIS is currently offered as a beta, and individual features may be labeled beta, preview or similar. Beta features are provided “as is,” may change or be discontinued, and may contain defects. We recommend keeping your existing systems of record in place until you have validated the features you rely on.

10. Fees and payment

Fees, billing periods and payment terms are set out in the Customer’s order form or subscription agreement. Unless that agreement says otherwise, fees are payable in U.S. dollars, are non-refundable, and exclude taxes. We may suspend access for accounts that are materially past due after giving notice.

Payments that students or others make to the Customer through the Service (for example tuition or application fees) are transactions between them and the Customer, processed by the Customer’s chosen payment provider.

11. Intellectual property

OASIS and its licensors own the Service, including its software, design, documentation and the pantherSIS and OASIS names and logos. Subject to these Terms, we grant the Customer and its Authorized Users a non-exclusive, non-transferable right to use the Service during the subscription term for the Customer’s internal educational and administrative purposes.

If you send us suggestions or feedback, we may use them without obligation to you.

12. Confidentiality

Each party will protect the other’s non-public information with at least reasonable care, use it only for purposes of the relationship, and disclose it only to people who need to know it and are bound by similar obligations, or where the law requires.

13. Suspension and termination

We may suspend access to the Service, in whole or in part, where reasonably necessary to prevent harm to the Service, to other customers or to individuals, or to comply with law. Where practical we will give notice first and restore access once the issue is resolved.

Either party may terminate as provided in the Customer’s agreement, or, if there is none, on 30 days’ written notice. Sections that by their nature should survive termination (including Customer Data export, intellectual property, confidentiality, disclaimers, limitation of liability and indemnification) will survive.

14. Disclaimer of warranties

Except as expressly stated in these Terms or in a signed agreement, the Service is provided “as is” and “as available.” To the fullest extent permitted by law, OASIS disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, title and non-infringement, and any warranty that AI Output will be accurate.

15. Limitation of liability

To the fullest extent permitted by law, neither party will be liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or data, even if advised of the possibility. Each party’s total liability arising out of or relating to the Service will not exceed the fees paid or payable by the Customer to OASIS in the twelve months before the event giving rise to the claim.

These limits do not apply to a party’s indemnification obligations, to breach of confidentiality, or to liability that cannot be limited by law.

16. Indemnification

The Customer will defend and indemnify OASIS against third-party claims arising from Customer Data or from the Customer’s or its Authorized Users’ use of the Service in violation of these Terms. OASIS will defend and indemnify the Customer against third-party claims that the Service, as provided by OASIS, infringes that third party’s intellectual property rights.

17. Governing law and disputes

These Terms are governed by the laws of the state in which OASIS Technologies has its principal place of business, without regard to conflict-of-laws rules, unless the Customer’s agreement specifies otherwise. A public institution that is legally required to be governed by the law of its own state may notify us, and that state’s law will apply to the extent required. The parties will first try in good faith to resolve any dispute informally before starting formal proceedings.

18. Changes to these Terms

We may update these Terms from time to time. The “Last updated” date at the top shows when they last changed. For material changes we will give reasonable advance notice through the Service or by email to the Customer’s administrative contact. Continuing to use the Service after changes take effect means you accept them.

19. General

These Terms, together with any signed agreement and our Privacy Statement, are the entire agreement about the Service. If a provision is found unenforceable, the rest remains in effect. Failure to enforce a provision is not a waiver. Neither party may assign these Terms without the other’s consent, except to a successor in a merger or sale of substantially all related assets. Neither party is liable for delays caused by events beyond its reasonable control.

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